Support — Karto

STEP 01

Your contact details

Full name *

Email *

Mobile *

+964

STEP 02

Topic *

Payment / gift card

PURCHASE · CHARGE

⌖

Redemption issue

SCAN · POS

↺

Billing / refund

REVERSE · DUPLICATE

App bug

CRASH · LOGIN

Account / profile

EMAIL · PHONE

Something else

OTHER

Order or card reference (if you have one)

Find this in the app under Wallet → tap the card. Helps us look it up faster.

Describe what happened *

More detail = faster resolution. We'll never share this publicly.

STEP 03

Drop files here, or browse

PNG · JPG · PDF · MOV · UP TO 10MB EACH · MAX 5 FILES

Email instead

Thanks. We've routed this to our support team — we'll get back to you within 30 minutes during business hours.

REFERENCE · —